Vodafone Idea Limited is doing its campus for MERI BBA 2017-20 batch students.
ABOUT COMPANY: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and BSE in India.
| Job Title: Customer Relationship Officer; Business – Retail 20 openings |
| Reporting to –Store Manager |
| Job Title: Customer Relationship Officer; Business – Retail. (Back office ) |
| Reporting to –Store Manager |
| Purpose of the Job |
| This is a unique opportunity to work in the areas of Customer experience as well as Sales. The role exists: To create excellence in every customer moment& win them over as “friends for life”.Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.Deliver defect free resolutions with speed and honesty and explore life enriching experiences to GROW products and services for our friends and their families |
| Deliverables (key responsibilities) |
| Customer Service Responsible for resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution Generate Sales leads Responsible for driving sales for various Vodafone Plans, Plan upgrades & Products including my Vodafone APP, WYNK, Vodafone TV etc. for new & existing Vodafone customers.Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly. Compliance Ensure compliance with policies and procedures& expected code of conduct.Ensure completion of store operational requirements |
| Demonstrate (Key competencies) |
| Persuasive Communication SkillsService & Sales orientationDigital SavvyAnalytical ThinkingEmpathy |
| Skills Required Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers. Should be able to manage sales, service & operations at the same time.Ability to connect, provide innovative solutions, and create an environment where all can succeed. Must be digital savvy, comfortable in handling customer journey on digital stores. |
| Salary : 3 lacs per annum Date of Interview: 15 Oct 10:30 am at MERI College ( Auditorium 4th floor) |
| Educational Level Must have: BBA – 2020 batch Joining: immediate joining |
All interested students are required to send their CV’s by 14th October at kksharma.tpo@meri.edu.in. All students need to carry their CV with photograph and follow Institute dress code
K K SHARMA
TRAINING & PLACEMENT COORDINATOR
