| DATE OF INTERVIEW | 20th FEB,2017 (MONDAY) AT 11AM |
| NAME OF THE COMPANY | IIFL (India Infoline Finance Ltd.) |
| PRODUCTS/SERVICES | Financial Products |
| JOB DESIGNATION | Client Servicing Associate |
| SPECIALISATION | Finance / Marketing |
| COMPENSATION DETAILS | Rs. 2.40 Lac pa |
| JOB LOCATION | Gurgaon |
| WORKING HOURS | Normal |
| BOND | NO |
| TYPE OF DRIVE | Off Campus |
| INTERVIEW LOCATION | IIFL LTD
98, Phase-IV,Udyog Vihar |
| COMPANY WEBSITE | |
| COMPANY TURNOVER | Rs. 200 cr. |
| EMPLOYEES STRENGTH | More than 1500 |
| ALUMNI IN COMPANY | NO |
Note: Read the below mentioned instructions by the company very thoroughly.
About Company
IIFL (India Infoline) group is one of the leading players in the Indian financial services space. The company’s net worth is approx Rs. 2000 crore. IIFL offers advice and execution platform for the entire range of financial services covering products ranging from Equities and Derivatives, Commodities, Wealth management, Asset management, Insurance, Fixed deposits, Loans, Investment Banking, GoI bonds and other small savings instruments.
Their current network is over 2,500 business locations spread over 500+ cities and towns across India which facilitates the smooth acquisition and servicing of a large customer base. They are a growing organization, which is an ideal place for individuals with high ambitions. The working atmosphere is highly charged with a young and energetic team of qualified professionals.
Designation: : Client Servicing Associate
Remuneration details : Rs. 2.40 Lac p.a
Job Location : Gurgaon
Date & Time : 20th feb, 2017 at 11AM
VENUE : IIFL LTD , 98, Phase-IV,Udyog Vihar,Gurgaon- 122016
CONTACT PERSON : MS PRIYA DHARIYA, HR
Profile Requirement:
- MBA/PGDBM or equivalent candidates with Marketing/ Finance specialization.
- Pleasing personality with good communication & interpersonal skills
- Knowledge of the financial industry would be an advantage
Job Description:
- To Maintain client relationship and provide them best service.
- To ensure quality parameters are met and TAT to respond to the customer is maintained
- Log CRM against other units wherever internal resolution is not possible and coordination for quick resolution.
- To escalate all CRMs that have not been closed within TAT or have been closed inadequately
- To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
- To ensure zero defect processing of all customer requests
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and Service Quality guidelines
- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience.
INTERESTED STUDENTS NEED TO CARRY CV WITH PHOTO. AND BE IN DRESS CODE.
K K SHARMA
TRAINING&PLACEMENT COORDINATOR
